Shipping & Credits
FedEx and UPS overnight shipments will arrive Tuesday through Friday only. To receive more information about the available delivery options, please free to contact us at 1–313–537–4244.
As most merchandise purchased from this website is pursuant to a shipment contract, the risk of loss and title for these orders pass to the buyer upon the pickup made for the merchandise by the shipping carrier. Please note that shipping carriers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. If you do not currently have a contract with a carrier we can help you get one set up. There is no cost or obligation to purchase by setting up an account with a carrier.
Premier Floral cannot take responsibility for interruptions or delays due to the following:
a.) forces of nature beyond reasonable control, such as acts of God, acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, inability to obtain necessary supplies, industrial or labor dispute, etc.,
b.) national or local disruptions in air or ground transportation,
c.) incorrect address and/or zip code provided by the sender,
d.) unsuccessful deliveries due to the recipient not being present at the time of delivery supplied by the sender,
e.) decreased product quality due to an incorrect address or re–routing request provided by the sender,
f.) product quality problems due to improper handling by the recipient.
Premier will do it’s best to accommodate your requests if you wish to cancel or change your order.
Orders cannot be cancelled, edited, or changed once the farm has shipped the order.
We reserve the right to collect payment on orders that are changed or cancelled.
Any claims arising from unsatisfactory quality of stock must be reported within the timeframes specified in the Terms and Conditions set forth by the farms and held for advice as to disposition. Beyond those timeframes materials shall be deemed to be accepted in good condition. Premier Floral will not consider any claims that arise after specified timeframes. All claims must be reported within 24 hours of receiving the product.
All claims for damaged product must be accompanied by photographs that show all damaged product and the shipping boxes and labels the product was shipped in. We will not issue any credit for claims that are not processed by these procedures. Pictures of the damaged product must be taken and e–mailed to us the following way:
1.) We must receive the pictures showing the damages within 8 hours of the delivery of the product.
2.) Proof of purchase must be shown on the picture together with the damaged item. Proof of purchase may include either the air bill for your shipment, or the packaging showing the farms shipping label.
Once we receive the pictures and a brief description of your request (please include your order number), we will investigate your claim and determine the validity and the value of the credit. We reserve the right to deem products shown on the pictures satisfactory and decline the issuance of any credit.
Please note that processing your return may take up to 10 business days.
Refunds granted will be issued for the purchase price of the product only and to the credit card used at the time of the purchase. SHIPPING CHARGES CANNOT BE REFUNDED by Premier Floral Imports. All requests for refunds on shipping charges must be directed to the shipping carrier.